Organization and Strategy

We never lose sight of the big picture. We dig deep into the detail work, analyzing attendance, income, expenses, staff and financial resources: the result is a destination that feels effortlessly inspiring. Our projects can transform a neighborhood or a city, and thanks to thoughtful planning, they still feel like a completely natural addition to the local — and global — cultural landscape.

We customize our role to suit each project, but our main areas of service include:

Concept Development

We work with clients to develop their core project concept, based on its appeal, functionality and sustainability. Our experience with hundreds of projects set in cities and cultures around the world makes us uniquely qualified to get this fundamental building block right from the start.

Master Planning

Master plans combine features of strategic plans, institutional plans, business plans, as well as facility and visitor experience plans. Our master plans provide a clear path from vision to reality.

Feasibility Studies

Our thoughtfully constructed feasibility studies inform “go or no go” decisions. They provide the data to make smart calls as a project develops.

Business Planning

We provide clients with independent, objective and highly credible analysis of projected attendance, operating revenues and expenses.

Strategic Planning

Organizations succeed when they plan. We work with you to develop a clear roadmap for the next three to five years. We focus on specific goals, measurable objectives, and tasks that will inspire people within your organization to work toward a common vision.

Institutional Planning

By analysing your organizational structure, and assessing the context in which your institution functions, we can identify ways to improve internal structure and external relations.

Training and Change Management

The best plan in the world goes nowhere without the buy-in and participation of your team. We can help manage change and development through workshops and skills training for both new and existing staff.

Owner’s Representation

We often represent a Board, Director or Client over the course of a project.

Cultural Planning

We take stock of existing cultural resources and develop a plan maintaining, enhancing, and developing them so that they continue to improve lives, community vitality, livability and success.